Frequently Asked Questions | Frequently Asked Questions
| How come this stuff is so cheap?
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The software on each CD, in most cases is copyrighted property, although
it is distributed free of charge by the product owners (usually under the
GNU licensing agreement). Some products are custom CD's prepared by Edmunds
Enterprises and others are the same Linux CD versions you will find in
retail box sets. Our mission is to not charge for the hard work of the many
software developers that make Linux possible for all of us but to charge
only for the manufacturing and duplication services which we provide.
| But why should I buy them here?
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This is our 14th year of providing Linux CD's to the public and we thank
our many customers who have made this possible! The choices for getting
Linux CD's were non-existent when we began this project but we just knew
there were others like ourselves who wanted the latest Linux distro's
without all the hastle and expense.
Since that time things have changed quite a bit. We've seen a lot of new
companies come along (and go). We are glad to see all the excitement around
Linux and welcome the new people we meet along the way. We know you have a
choice in getting your Linux CD's and we'd like you to know what sets us
apart. Here's just a few reasons why we know you have made the best choice
in getting your Linux CD's from Edmunds Enterprises:
- Quality - We know Linux! We know what works well and what does
not when manufacturing Linux specific CD's. Let's face it, almost anyone
can burn an ISO image. But seldom do they perform binary verification
of every byte on that CD before it ships. Seldom do they ensure the CD's
are manufactured to meet the widest range of compatibility with the
various types of computer hardware out there. We do! Our experience
is reflected in each CD we ship.
- Service and Experience - because we know Linux we are happy to
provide complimentary assistance to our customers to help get them up and
running. Also, our streamlined order fulfillment process is running 7 days
a week, 24 hours a day, and we have become very efficient over the years. In
fact, we are so fast that we have had customers tell us that we can deliver
a Linux CD faster than they can finish a single download.
- Value - seems like here is where others are much less willing to
imitate us. We only charge for the duplication services that we provide,
period. We are not charging for the efforts of the many talented, Open Source
software developers. It is amazing to us how many people try and charge
twice, and sometimes 7 times, as much.
| OK, I'm convinced, how do I place an order?
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Simply follow the Catalog button to select the CD's you're
interested in purchasing from the online catalog. Click on the 'Buy' button
to add an item to your cart. You can view your cart contents or checkout at
any time. Credit card orders are filled and shipped automatically once your
payment method is successfully authorized. Orders where the 'ship to'
address is different from the credit card billing address may take additional
time to authorize. Be sure to include a phone number to verify such orders.
| How do I pay for my order?
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Payment methods are made online using high encryption and
a secure connection. Credit cards from Visa, MasterCard, and American
Express are accepted. We also support PayPal and mail order payments.
No credit card or financial information is maintained
on Edmunds Enterprises of America web servers. Your information goes directly to
the credit card processor only to ensure the most secure shopping experience.
| How long does it take to get my CD's?
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Shipments are usually processed the same day payment is received. Larger
orders may take longer if the entire order cannot be supplied with existing
inventory, but this usually is not a problem. Almost all orders are mailed
out the same business day payment is received if received before
4:00PM EST. Faster shipping options are also available. Check the
order page for more information and the appropriate cost.
| Are there any other charges?
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The total cost of your order will usually be 99 cents or less for each CD
plus shipping. We were also the first company to offer muti-CD bundles to
save our customers even more per CD. Florida residents must pay Florida
sales tax. Shipping charges depend upon location and which delivery option
you select. You will be shown the actual charges during checkout but before
payment is made so that you can review all potential charges. We invite you
to shop around and compare prices and Linux versions. Just be sure and
bookmark the home page
www.edmunds-enterprises.com.
You'll see that these prices are the most competitive when you look at the
full cost (including shipping and handling) and that we have only the very
latest software.
| How can I get my CD's shipped?
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Because our customers are usually looking for quality at low cost, we ship
most orders via ground using the U.S. Postal Ground Service. Except in certain
areas of the United States, most deliveries occur within only a few days. For a
few dollars more you can elect to have your order shipped via USPS Priority or
Express Mail. The upgrade shipping rates are for orders under 2 pounds total
shipping weight.
| What about international orders?
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Yes. We currently ship within the U.S., its territories, and Canada at the
same low cost. International shipping is also available to several countries.
View the current country list in the first checkout screen as this information
can change from time to time. Typical shipping options are Global Priority and
Global Express shipping with real time rate quotes from our USPS interface!
| How do I check on the status of my order?
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The easiest way to check on your order is to go to our Order Status screen.
You'll be able to find out when your order was shipped at anytime, day or
night!
| Can I request a CD that is not listed?
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Certainly. We tend to specialize in various Linux
related products but can make others available depending upon customer
needs. We cannot always offer every title due to copyright and licensing
guidelines and there may be other reasons why a certain title cannot be
sold. If you have a request and also know where it is available on the
internet , please include that information by submitting the attached request
form found here
Linux is our specialty. This is a fast growing and exciting area in the
world of computer technology. Linux is powerful, cost effective, fun to use,
and there is so much quality software available free of charge or at a very
low cost. Our charter is to make as much of the freely available Linux
applications easy to obtain by the mass market at the lowest possible cost.
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This article comes from Edmunds Enterprises of America, Inc.
http://www.edmunds-enterprises.com/linux
The URL for this story is:
http://www.edmunds-enterprises.com/linux/modules/content/index.php?id=16
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